Privacy Policy
solstiques is committed to handling your personal information with care and transparency. This policy explains what data we collect, how we use it, and how you can exercise your rights.
Contents
Who We Are
solstiques operates as a vehicle hire service based in Singapore. Our registered office is at 12 Marina View, #42-01, Asia Square Tower 2, Singapore 018961. We are the data controller for personal information collected through our website and during service arrangements.
This policy applies to all personal data we process in connection with our services, including enquiries submitted through our website and communications by telephone or email.
Data We Collect
Information You Provide Directly
- Your name and contact details (phone number, email address)
- Details of the service you are enquiring about or booking
- Billing and payment information where applicable
- Any special requests or ceremony details shared for Heritage Procession bookings
- Correspondence you send us via email or contact form
Information Collected Automatically
- Browser type, device type, and operating system
- Pages visited, time spent on pages, referral source
- IP address (used for analytics and security purposes only)
- Cookie data, subject to your consent preferences
How We Use Your Data
- To respond to your enquiries and manage your booking
- To coordinate the specific logistics of your chosen service
- To send booking confirmations, updates, and post-service follow-ups
- To process payments and maintain accurate billing records
- To improve our website and service quality through analytics
- To comply with applicable laws, including LTA regulations governing vehicle hire in Singapore
We do not use your data for automated decision-making or profiling that has any legal or significant effect on you.
Legal Basis for Processing
We process your personal data under Singapore's Personal Data Protection Act 2012 (PDPA). Our lawful grounds for processing are:
- Consent — when you submit an enquiry or accept cookies on our site
- Contract — when we need your data to fulfil a booking you have made
- Legitimate interests — for website analytics, fraud prevention, and business improvement
- Legal obligation — where required by Singapore law, including LTA compliance
Data Sharing
We do not sell your personal information. We may share your data with:
- Service partners — drivers and logistics coordinators engaged to fulfil your booking, under confidentiality arrangements
- Payment processors — to handle transactions securely
- Analytics providers — such as Google Analytics, in anonymised form where possible
- Authorities — where we are legally required to disclose information under Singapore law
Any third parties we engage are required to handle your data in a manner consistent with this policy and applicable law.
Data Protection Measures
- Our website uses HTTPS encryption for all data transmissions
- Access to personal data is restricted to staff who require it to perform their role
- Payment information is handled through PCI-compliant third-party processors; we do not store card details on our servers
- We review our security practices periodically and update them where appropriate
- In the event of a data breach that may affect your rights, we will notify you and the PDPC as required under the PDPA
Cookies
Our website uses cookies to support basic functionality and to understand how visitors interact with our content. Cookie use is subject to your consent, which you can provide or withdraw at any time through our cookie preference centre.
For full details on the cookies we use, their purpose, and how to manage them, please refer to our Cookie Policy.
Your Rights
Under the PDPA, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent for processing where consent is the basis
- Request the deletion of your data, subject to legal retention requirements
- Lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore
To exercise any of these rights, contact us at [email protected]. We will respond within 10 business days.
Data Retention
- Enquiry data not resulting in a booking: retained for up to 12 months
- Booking records and related correspondence: retained for 5 years to meet accounting and regulatory requirements
- Payment transaction records: retained for 7 years as required under Singapore tax law
- Analytics data: aggregated and retained in anonymised form indefinitely
After the relevant retention period, personal data is securely deleted or anonymised.
Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us and we will remove it promptly.
Third-Party Links
Our website may contain links to external sites for convenience. We are not responsible for the privacy practices of those sites, and this policy does not apply to them. We encourage you to review the privacy notices of any external services you visit.
Policy Changes
We may update this policy from time to time to reflect changes in our practices or applicable law. Where changes are material, we will post a notice on our website and update the "Last Updated" date above. Continued use of our services after such changes constitutes acceptance of the revised policy.
Contact Us
For any questions, access requests, or concerns relating to your personal data, please contact us:
- Email: [email protected]
- Phone: +65 6921 3487
- Post: solstiques, 12 Marina View, #42-01, Asia Square Tower 2, Singapore 018961
You may also contact the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg if you feel your concerns have not been addressed.